Terms of service

Last Updated: April 1, 2026

Welcome to Mendine Pharmaceuticals Private Limited. These Terms of Service govern your access to and use of the Mendine Pharmaceuticals Private Limited website, online store, products, services, content, tools, and related features.

The terms 'we', 'us', 'our', and 'Mendine Pharmaceuticals Private Limited' refer to Mendine Pharmaceuticals Private Limited. The terms 'you', 'your', and 'customer' refer to any person who visits, browses, accesses, uses, or makes a purchase from our website.

By accessing, browsing, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policy published on our website.

By using this website, you confirm that you are at least 18 years of age (the age of majority in India) or that you are using the website under the supervision of a parent or legal guardian. To use certain features, you may be required to provide your name, email address, phone number, billing address, shipping address, and payment-related details. You agree that all information provided by you is accurate, complete, and current. You are responsible for maintaining the confidentiality of your account login details. If you suspect unauthorised access to your account, please contact us immediately at info@mendine.in.

Mendine Pharmaceuticals Private Limited offers Ayurvedic, wellness, health-support, and related products through its online store. We make reasonable efforts to display accurate product information, including product name, description, ingredients, usage information, quantity, pricing, and images. However, product packaging, colour, appearance, or label design may slightly vary from images shown on the website. Product descriptions, pricing, availability, and offers may be updated without prior notice. We reserve the right to limit quantities, discontinue products, or restrict availability at our discretion.

Ayurvedic Products — Drugs & Cosmetics Act / AYUSH Guidelines

Mendine Pharmaceuticals Private Limited offers Ayurvedic and wellness products. All Ayurvedic products sold on this website are manufactured and/or marketed in compliance with the Drugs & Cosmetics Act, 1940, and applicable AYUSH Ministry regulations. No therapeutic claims are made on this website unless the product holds valid AYUSH licensing. The information on this website is for general product awareness only and does not constitute medical advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional registered under the National Medical Commission Act, 2019, the Indian Medicine Central Council Act, 1970, or applicable legislation. Individual results may vary.

 

Before using any health, Ayurvedic, wellness, digestive, cough, constipation, skin, hair, or personal-use product, please consult a qualified doctor, physician, pharmacist, or healthcare professional, especially if you:

•       are pregnant or breastfeeding;

•       have any medical condition;

•       are taking prescription medicine;

•       have allergies or sensitivities;

•       are purchasing for a child or elderly person;

•       have any ongoing treatment or health concern.

 

Do not exceed the recommended usage instructions mentioned on the product label or packaging.

When you place an order, you are making an offer to purchase the selected products. Your order is accepted only after we confirm the order and process payment. We reserve the right to accept, reject, cancel, limit, or modify any order, including due to product unavailability, pricing errors, payment failure, suspected fraud, incorrect customer details, delivery location limitations, or technical errors. If we cancel your order after payment, we will initiate the applicable refund as per our Return & Refund Policy. Please review your order carefully before confirming it.

Products purchased from Mendine Pharmaceuticals Private Limited are intended for personal or household use only. You agree not to purchase products for unauthorised resale, redistribution, commercial export, or unlawful use without our written permission. We reserve the right to cancel orders that appear to be placed for unauthorised resale, bulk purchase, or suspicious activity.

All prices are subject to change without prior notice. The price charged will be the price displayed at the time your order is placed, subject to correction of errors. Prices may include or exclude applicable taxes, shipping charges, handling charges, or other charges depending on the product, order value, delivery location, and applicable law. Final charges will be displayed during checkout. In case of pricing errors or technical issues, we reserve the right to cancel or correct the order.

Payments may be processed through Shopify, payment gateways, banks, UPI providers, card networks, wallets, cash-on-delivery service providers, or other authorised payment partners. Mendine Pharmaceuticals Private Limited does not store your complete card number, UPI PIN, CVV, net banking password, or sensitive payment credentials on its own servers. By making a payment, you confirm that you are authorised to use the selected payment method and that the transaction is lawful.

Shipping and delivery are governed by our Shipping Policy and the delivery terms displayed at checkout. Delivery timelines are estimates only and may vary due to courier delays, weather conditions, strikes, public holidays, incorrect address, remote location, or circumstances beyond our control. Please provide accurate and complete delivery information including correct address, PIN code, phone number, and landmark where required.

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy. For health, wellness, Ayurvedic, and personal-use products, returns may not be accepted if the product is opened, used, tampered with, damaged after delivery, or missing original packaging — unless the item received was damaged, defective, expired, leaked, or incorrect. For any question, please contact us at info@mendine.in.

Product availability displayed on the website is subject to change. We do not guarantee that any product shown on the website will always be available. We may discontinue, modify, replace, or limit any product at any time. If a product becomes unavailable after order placement, we may cancel the order and initiate the applicable refund.

We may offer discounts, coupon codes, promotional campaigns, bundles, free gifts, or special offers from time to time. Such offers may be subject to separate terms including validity period, minimum order value, eligible products, usage limits, and geographical restrictions. We reserve the right to modify, withdraw, cancel, or reject any offer at any time. Promotional offers cannot be combined unless expressly stated.

All content on this website, including brand name, logo, product names, text, images, graphics, icons, banners, videos, designs, layouts, and visual elements, is owned by or licensed to Mendine Pharmaceuticals Private Limited and is protected by the Copyright Act, 1957, the Trade Marks Act, 1999, and applicable intellectual property laws. You may use the website for personal, non-commercial purposes only. Unauthorised use of our brand name, product names, logo, website content, images, or designs is strictly prohibited and may result in legal action.

Our website may use third-party tools, apps, integrations, payment gateways, analytics services, review apps, wishlist apps, social media tools, marketing platforms, logistics services, or customer support tools. These third-party services may have their own terms, privacy policies, and practices. We are not responsible for the actions, performance, availability, accuracy, data practices, or policies of third-party service providers. Your use of third-party tools is at your own risk and subject to the terms of the respective provider.

Our website may contain links to third-party websites, social media pages, payment pages, external content, or other online platforms. These links are provided for convenience only. We do not control and are not responsible for the content, privacy practices, security, products, services, or policies of third-party websites. If you access third-party websites through links on our website, you do so at your own risk.

Mendine Pharmaceuticals Private Limited is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you. However, any sale, purchase, return, refund, product issue, customer service matter, or transaction made through our website is directly between you and Mendine Pharmaceuticals Private Limited. Shopify is not responsible for any product, sale, purchase, injury, loss, damage, return, refund, delivery issue, or customer dispute arising from your purchase from Mendine Pharmaceuticals Private Limited.

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, share, and protect your personal data in compliance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable rules. Because our store is powered by Shopify, Shopify may also collect and process certain personal data in connection with your use of our website. Please review our Privacy Policy before using our website.

If you submit reviews, ratings, comments, suggestions, ideas, photos, videos, testimonials, feedback, or other content to us or through our website, you grant Mendine Pharmaceuticals Private Limited a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display, modify, translate, and distribute such content for website, product, promotional, customer service, or business purposes. You confirm that any content submitted by you is accurate, does not violate any law, does not infringe any third-party rights, and does not contain abusive, defamatory, obscene, misleading, spam, or harmful content. We reserve the right to monitor, edit, reject, or remove any review, comment, or submitted content at our discretion.

There may occasionally be information on our website that contains typographical errors, inaccuracies, omissions, pricing errors, or other mistakes. We reserve the right to correct such errors, update information, cancel orders, or modify content at any time without prior notice, including after an order has been submitted.

You agree not to use our website or services for any unlawful, harmful, fraudulent, abusive, or unauthorised purpose. You must not:

•       violate any applicable law, rule, or regulation;

•       misuse our products or services;

•       provide false or misleading information;

•       impersonate another person or entity;

•       interfere with website security or functionality;

•       upload or transmit viruses, malware, or harmful code;

•       scrape, copy, extract, or collect website data without permission;

•       attempt unauthorised access to our systems;

•       use automated bots, crawlers, scrapers, or similar tools without permission;

•       harass, abuse, defame, threaten, or harm any person;

•       infringe our intellectual property or the rights of others;

•       use our website for spam, phishing, fraud, or deceptive activity;

•       resell products without written authorisation.

 

We reserve the right to suspend, restrict, or terminate your access to our website if we believe you have violated these Terms.

Our website, services, content, and products are provided on an 'as is' and 'as available' basis, except as expressly stated by us or required under applicable consumer protection law. We do not guarantee that the website will always be available, uninterrupted, secure, or error-free; that product descriptions or content will always be completely accurate; or that the website will be free from viruses or harmful components. Nothing in these Terms limits any rights available to customers under the Consumer Protection Act, 2019, or other applicable consumer protection laws.

To the maximum extent permitted by applicable law, Mendine Pharmaceuticals Private Limited, its owners, partners, directors, employees, affiliates, agents, contractors, service providers, and licensors shall not be liable for any indirect, incidental, special, punitive, consequential, or similar damages arising from your use of the website, products, services, or content. This includes, without limitation, loss of profits, loss of data, loss of business, loss of savings, website interruption, product misuse, delivery delay, or reliance on website content. Our total liability for any claim related to a product purchased from our website shall not exceed the amount paid by you for that specific product, except where applicable law provides otherwise.

You agree to indemnify, defend, and hold harmless Mendine Pharmaceuticals Private Limited, its owners, affiliates, partners, directors, employees, agents, contractors, licensors, service providers, and Shopify from any claims, losses, damages, liabilities, costs, or expenses arising from: your breach of these Terms; your misuse of the website or products; your violation of any law; your violation of third-party rights; your false, inaccurate, or misleading information; or your unauthorised or unlawful activity.

We may suspend, restrict, or terminate your access to our website or services at any time if we believe you have violated these Terms, misused our services, provided false information, engaged in fraud, or caused harm to our business, customers, or systems. Termination does not affect any rights, obligations, liabilities, or remedies that existed before termination. Sections relating to intellectual property, payment obligations, privacy, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution shall survive termination.

These Terms of Service and any dispute arising from your use of our website, services, or purchases shall be governed by the laws of India, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023. Subject to applicable law, the courts located in Kolkata, West Bengal, India shall have jurisdiction over disputes relating to these Terms, our website, or purchases made from Mendine Pharmaceuticals Private Limited.

If any provision of these Terms is found to be unlawful, invalid, void, or unenforceable, that provision shall be enforceable to the maximum extent permitted by law, and the unenforceable part shall be deemed removed. The remaining provisions shall continue to remain valid and enforceable.

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision. Any waiver must be made in writing to be effective.

These Terms of Service, along with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies published on our website, constitute the entire agreement between you and Mendine Pharmaceuticals Private Limited regarding your use of our website and services. These Terms replace any prior agreements, communications, or understandings related to the same subject matter.

You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent. We may transfer, assign, or delegate our rights and obligations under these Terms in connection with business operations, restructuring, merger, acquisition, transfer of assets, or legal requirements.

We reserve the right to update, modify, replace, or revise these Terms of Service at any time. The latest version will always be available on this page. When we make changes, we will update the 'Last updated' date at the top of this page. Your continued use of our website after changes are posted means that you accept the updated Terms.

Questions about these Terms of Service may be sent to us at:

Mendine Pharmaceuticals Private Limited | 36 A&B, Alipore Road, Kolkata, West Bengal – 700027, India | Email: info@mendine.in