Last updated: April 1, 2026
Welcome to Roots by Mendine.
These Terms of Service govern your access to and use of the Roots by Mendine website, online store, products, services, content, tools, and related features.
The terms “we”, “us”, “our”, and “Roots by Mendine” refer to Roots by Mendine. The terms “you”, “your”, and “customer” refer to any person who visits, browses, accesses, uses, or makes a purchase from our website.
Roots by Mendine is powered by Shopify, which enables us to provide our online store and related services to you.
By accessing, browsing, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policy published on our website.
If you do not agree with these Terms of Service or our policies, please do not use our website or services.
By using this website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website under the supervision of a parent or legal guardian.
To use certain features of our website, including placing orders, creating an account, saving addresses, reviewing products, or using other customer features, you may be required to provide information such as your name, email address, phone number, billing address, shipping address, and payment-related details.
You agree that all information provided by you is accurate, complete, current, and lawful.
You are responsible for maintaining the confidentiality of your account login details, password, OTP, and account activity. You must not transfer, sell, assign, or share your account access with any unauthorized person.
If you suspect unauthorized access to your account, please contact us immediately at info@mendine.in.
Roots by Mendine offers Ayurvedic, wellness, health-support, and related products through its online store.
We make reasonable efforts to display accurate product information, including product name, description, ingredients, usage information, quantity, pricing, images, and packaging details. However, product packaging, color, appearance, label design, or presentation may slightly vary from images shown on the website due to photography, screen settings, packaging updates, or manufacturing changes.
Product descriptions, images, pricing, availability, offers, and related information may be updated, changed, corrected, or discontinued at any time without prior notice.
We reserve the right to limit product quantities, discontinue products, refuse sales, or restrict availability to any person, region, or jurisdiction at our discretion.
Products sold on Roots by Mendine may include Ayurvedic, wellness, or health-support products.
The information provided on this website is for general informational and product awareness purposes only. It should not be considered medical advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional.
Individual results may vary from person to person.
Before using any health, Ayurvedic, wellness, digestive, cough, constipation, skin, hair, or personal-use product, please consult a qualified doctor, physician, pharmacist, or healthcare professional, especially if you:
are pregnant or breastfeeding;
have any medical condition;
are taking prescription medicine;
have allergies or sensitivities;
are purchasing for a child or elderly person;
have any ongoing treatment or health concern.
Do not exceed the recommended usage instructions mentioned on the product label or packaging.
When you place an order on our website, you are making an offer to purchase the selected product or products.
Your order is accepted only after we confirm the order and process the payment or accept the selected payment method.
We reserve the right to accept, reject, cancel, limit, or modify any order at our discretion. This may happen due to reasons including but not limited to:
product unavailability;
pricing error;
payment failure;
suspected fraud;
incorrect customer details;
delivery location limitations;
bulk or resale purchase suspicion;
technical error;
operational or regulatory issue.
If we cancel your order after payment has been received, we will initiate the applicable refund as per our Return & Refund Policy.
Please review your order carefully before confirming it. Once an order is processed, packed, shipped, or handed over to the courier partner, cancellation may not be possible.
Products purchased from Roots by Mendine are intended for personal or household use only.
You agree not to purchase products from our website for unauthorized resale, redistribution, commercial export, or unlawful use without our written permission.
We reserve the right to cancel orders that appear to be placed for unauthorized resale, bulk purchase, or suspicious activity.
All prices displayed on the website are subject to change without prior notice.
The price charged for a product will be the price displayed at the time your order is placed, subject to correction of errors.
Prices may include or exclude applicable taxes, shipping charges, handling charges, cash-on-delivery charges, or other charges depending on the product, order value, delivery location, and applicable law.
Final charges will be displayed during checkout before order confirmation.
You agree to provide current, complete, and accurate billing, shipping, contact, and payment information for all purchases made on our website.
In case of pricing errors, typographical errors, incorrect discounts, technical errors, or system issues, we reserve the right to cancel or correct the order, even after the order has been placed.
Payments on our website may be processed through Shopify, payment gateways, banks, UPI providers, card networks, wallets, cash-on-delivery service providers, or other authorized payment partners.
Roots by Mendine does not store your complete card number, UPI PIN, CVV, net banking password, or sensitive payment credentials on its own servers.
By making a payment, you confirm that:
you are authorized to use the selected payment method;
the payment information provided is accurate;
sufficient funds or credit are available;
the transaction is lawful and authorized by you.
If payment authorization fails, your order may not be processed.
Shipping and delivery are governed by our Shipping Policy and the delivery terms displayed at checkout.
Delivery timelines are estimates only and may vary due to courier delays, weather conditions, strikes, public holidays, incorrect address, remote location, operational issues, natural events, or circumstances beyond our control.
We are not liable for delays caused by courier partners, logistics providers, customer unavailability, incorrect delivery information, or events outside our reasonable control.
Once the product is handed over to the courier partner, tracking details may be shared with you where available.
Please provide accurate and complete delivery information, including correct address, PIN code, phone number, and landmark where required.
Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy.
Products may be eligible for return or replacement only if they meet the conditions mentioned in that policy.
For health, wellness, Ayurvedic, and personal-use products, returns may not be accepted if the product is opened, used, tampered with, damaged after delivery, missing original packaging, or not in resalable condition, unless the item received was damaged, defective, expired, leaked, or incorrect.
Items sent back without return approval may not be accepted.
For any return, refund, exchange, or cancellation question, please contact us at info@mendine.in.
Product availability displayed on the website is subject to change.
We do not guarantee that any product shown on the website will always be available.
We may discontinue, modify, replace, or limit any product at any time without prior notice.
If a product becomes unavailable after order placement, we may cancel the order and initiate the applicable refund.
We may offer discounts, coupon codes, promotional campaigns, bundles, free gifts, or special offers from time to time.
Such offers may be subject to separate terms and conditions, including validity period, minimum order value, eligible products, usage limits, customer eligibility, and geographical restrictions.
We reserve the right to modify, withdraw, cancel, or reject any offer at any time without prior notice.
Promotional offers cannot be combined unless expressly stated.
All content on this website, including but not limited to brand name, logo, product names, text, images, graphics, icons, banners, videos, designs, layouts, product descriptions, website structure, and visual elements, is owned by or licensed to Roots by Mendine and is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial purposes only.
You must not copy, reproduce, distribute, modify, publish, sell, license, upload, download, display, transmit, create derivative works from, or exploit any content from this website without our prior written permission.
Unauthorized use of our brand name, product names, logo, website content, images, or designs is strictly prohibited.
Our website may use third-party tools, apps, integrations, payment gateways, analytics services, review apps, wishlist apps, social media tools, marketing platforms, logistics services, or customer support tools.
These third-party services may have their own terms, privacy policies, and practices.
We are not responsible for the actions, performance, availability, accuracy, data practices, or policies of third-party service providers.
Your use of third-party tools or features is at your own risk and subject to the terms of the respective provider.
Our website may contain links to third-party websites, social media pages, payment pages, external content, or other online platforms.
These links are provided for convenience only.
We do not control and are not responsible for the content, privacy practices, security, products, services, or policies of third-party websites.
If you access third-party websites through links on our website, you do so at your own risk.
Roots by Mendine is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.
However, any sale, purchase, return, refund, product issue, customer service matter, or transaction made through our website is directly between you and Roots by Mendine.
Shopify is not responsible for any product, sale, purchase, injury, loss, damage, return, refund, delivery issue, or customer dispute arising from your purchase from Roots by Mendine.
By using our website, you acknowledge that Shopify is not a party to your purchase transaction with Roots by Mendine.
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, place an order, contact us, or interact with our services.
Because our store is powered by Shopify, Shopify may also collect and process certain personal information in connection with your use of our website and checkout.
Please review our Privacy Policy before using our website or placing an order.
If you submit reviews, ratings, comments, suggestions, ideas, photos, videos, testimonials, feedback, or other content to us or through our website, you grant Roots by Mendine permission to use, reproduce, publish, display, modify, translate, and distribute such content for website, product, promotional, customer service, or business purposes.
You confirm that any content submitted by you:
is accurate and genuine;
does not violate any law;
does not infringe any third-party rights;
does not contain abusive, defamatory, obscene, misleading, spam, or harmful content;
does not contain viruses or malicious code.
We reserve the right to monitor, edit, reject, or remove any review, comment, or submitted content at our discretion.
We are not responsible for content posted by customers or third parties.
There may occasionally be information on our website that contains typographical errors, inaccuracies, omissions, pricing errors, product description errors, stock errors, promotion errors, shipping errors, or other mistakes.
We reserve the right to correct such errors, update information, cancel orders, or modify content at any time without prior notice, including after an order has been submitted.
We are not obligated to update, amend, or clarify information on the website except as required by law.
You agree not to use our website or services for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.
You must not:
violate any applicable law, rule, or regulation;
misuse our products or services;
provide false or misleading information;
impersonate another person or entity;
interfere with website security or functionality;
upload or transmit viruses, malware, or harmful code;
scrape, copy, extract, or collect website data without permission;
attempt unauthorized access to our systems;
use automated bots, crawlers, scrapers, or similar tools without permission;
harass, abuse, defame, threaten, or harm any person;
infringe our intellectual property or the rights of others;
use our website for spam, phishing, fraud, or deceptive activity;
resell products without written authorization.
We reserve the right to suspend, restrict, or terminate your access to our website if we believe you have violated these Terms.
Our website, services, content, and products are provided on an “as is” and “as available” basis, except as expressly stated by us or required under applicable law.
We do not guarantee that:
the website will always be available, uninterrupted, secure, or error-free;
product descriptions or content will always be completely accurate or up to date;
website defects or errors will be corrected immediately;
the website will be free from viruses or harmful components;
products will meet every individual expectation.
Nothing in these Terms limits any rights available to customers under applicable consumer protection laws.
To the maximum extent permitted by applicable law, Roots by Mendine, its owners, partners, directors, employees, affiliates, agents, contractors, service providers, and licensors shall not be liable for any indirect, incidental, special, punitive, consequential, or similar damages arising from your use of the website, products, services, or content.
This includes, without limitation, loss of profits, loss of data, loss of business, loss of savings, website interruption, product misuse, delivery delay, or reliance on website content.
Our total liability for any claim related to a product purchased from our website shall not exceed the amount paid by you for that specific product, except where applicable law provides otherwise.
You agree to indemnify, defend, and hold harmless Roots by Mendine, its owners, affiliates, partners, directors, employees, agents, contractors, licensors, service providers, and Shopify from any claims, losses, damages, liabilities, costs, or expenses arising from:
your breach of these Terms;
your misuse of the website or products;
your violation of any law;
your violation of third-party rights;
your false, inaccurate, or misleading information;
your unauthorized or unlawful activity.
We may suspend, restrict, or terminate your access to our website or services at any time if we believe you have violated these Terms, misused our services, provided false information, engaged in fraud, or caused harm to our business, customers, or systems.
Termination does not affect any rights, obligations, liabilities, or remedies that existed before termination.
Sections relating to intellectual property, payment obligations, privacy, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution shall survive termination.
These Terms of Service and any dispute arising from your use of our website, services, or purchases shall be governed by the laws of India.
Subject to applicable law, the courts located in Kolkata, West Bengal, India shall have jurisdiction over disputes relating to these Terms, our website, or purchases made from Roots by Mendine.
If any provision of these Terms is found to be unlawful, invalid, void, or unenforceable, that provision shall be enforceable to the maximum extent permitted by law, and the unenforceable part shall be deemed removed.
The remaining provisions shall continue to remain valid and enforceable.
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision.
Any waiver must be made in writing to be effective.
These Terms of Service, along with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies published on our website, constitute the entire agreement between you and Roots by Mendine regarding your use of our website and services.
These Terms replace any prior agreements, communications, or understandings related to the same subject matter.
You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.
We may transfer, assign, or delegate our rights and obligations under these Terms in connection with business operations, restructuring, merger, acquisition, transfer of assets, or legal requirements.
We reserve the right to update, modify, replace, or revise these Terms of Service at any time.
The latest version will always be available on this page.
When we make changes, we will update the “Last updated” date at the top of this page.
Your continued use of our website after changes are posted means that you accept the updated Terms.
Questions about these Terms of Service may be sent to us at:
Roots by Mendine
36 A&B, Alipore Road,
Kolkata, West Bengal – 700027,
India
Email: info@mendine.in
Mendine Pharmaceuticals Pvt. Ltd.has been a pioneer in healthcare, blending traditional wisdom with modern science.Carmozyme, our flagship formulation, has been trusted by generations and remains Eastern India’s No. 1 enzyme for effective digestion.
