Legal notice

Last Updated: April 1, 2026

This Legal Notice applies to the website and online store operated under the trade name Mendine Pharmaceuticals Private Limited. By accessing, browsing, using, or purchasing from this website, you agree to comply with this Legal Notice, along with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

This website is operated by:

 

Mendine Pharmaceuticals Private Limited

Trade name: Mendine Pharmaceuticals Private Limited

Address: 36 A&B, Alipore Road, Kolkata, West Bengal – 700027, India

Email: info@mendine.in

Phone: (033) 2479-7516 / 1800 4191 417

 

Consumer Protection (E-Commerce) Rules 2020 — Rule 5

As required under Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020:  Grievance Officer: Designation: Grievance Officer, Mendine Pharmaceuticals Private Limited Email: info@mendine.in Phone: (033) 2479-7516 / 1800 4191 417 Response: Acknowledgement within 48 hours; resolution within 30 days.  Registered Office / Principal Address: 36 A&B, Alipore Road, Kolkata, West Bengal – 700027, India

This website is powered by Shopify. Shopify provides the e-commerce platform that enables us to display products, manage orders, process checkout, and provide online shopping services. However, all sales, product-related queries, order issues, returns, refunds, and customer service matters are handled directly by Mendine Pharmaceuticals Private Limited.

Mendine Pharmaceuticals Private Limited offers Ayurvedic, wellness, health-support, and related products through this website. All Ayurvedic products are manufactured and/or marketed in compliance with the Drugs & Cosmetics Act, 1940, and applicable AYUSH Ministry regulations. Product information provided on this website is for general awareness and informational purposes only. It should not be treated as medical advice, diagnosis, treatment, cure, or prevention of any disease. Customers are advised to read the product label, ingredients, usage instructions, warnings, and packaging information carefully before use.

We make reasonable efforts to ensure that product descriptions, prices, images, ingredients, quantity, packaging details, and availability are accurate and updated. However, errors, omissions, typographical mistakes, packaging changes, image variations, stock changes, or pricing errors may occur. We reserve the right to correct, update, modify, or remove any information on this website at any time without prior notice. Product images shown on the website are for representation purposes only. Actual product packaging, label, colour, design, or appearance may vary.

All content available on this website, including brand name, logo, product names, text, graphics, images, banners, videos, icons, design, layout, product descriptions, and other materials, is owned by or licensed to Mendine Pharmaceuticals Private Limited and is protected by the Copyright Act, 1957, and the Trade Marks Act, 1999. No part of this website may be copied, reproduced, modified, published, distributed, displayed, transmitted, uploaded, downloaded, sold, or used for commercial purposes without prior written permission from Mendine Pharmaceuticals Private Limited. Unauthorised use of our intellectual property may result in legal action.

You may use this website only for lawful, personal, and non-commercial purposes. You must not use this website to violate any applicable law or regulation; misuse or damage the website; attempt unauthorised access to our systems; upload or transmit malware, viruses, spam, or harmful code; copy, scrape, extract, or reproduce website content without permission; impersonate another person or provide false information; or interfere with website security, payment systems, or customer experience.

This website may include links, tools, apps, payment gateways, review platforms, wishlist features, social media integrations, analytics tools, logistics services, or other third-party services. Mendine Pharmaceuticals Private Limited is not responsible for the content, policies, performance, accuracy, availability, privacy practices, or security of any third-party website or service. Customers should review the terms and privacy policies of third-party platforms before using them.

Mendine Pharmaceuticals Private Limited shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from: use of this website; inability to access the website; reliance on website information; product misuse; incorrect use of product; delay in delivery; third-party service failure; payment gateway issue; courier issue; technical error; unauthorised access caused by customer negligence; or circumstances beyond our reasonable control. Nothing in this Legal Notice limits any rights available to customers under the Consumer Protection Act, 2019, or other applicable consumer protection laws.

This website and its content are provided on an 'as is' and 'as available' basis. We do not guarantee that the website will always be available, uninterrupted, error-free, secure, or free from harmful components. We do not guarantee that all product information, pricing, availability, or content will always be complete, accurate, or current.

For any product, order, shipping, return, refund, payment, or website-related concern, customers may contact us at:

Email: info@mendine.in | Phone: (033) 2479-7516 / 1800 4191 417

Please include your order number, registered phone number or email address, product name, and a clear description of the issue so that we can assist you properly. All grievances will be acknowledged within 48 hours and resolved within 30 days.

This Legal Notice shall be governed by and interpreted in accordance with the laws of India, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023. Subject to applicable law, any dispute arising from this website, product purchase, order, service, or policy shall be subject to the jurisdiction of the courts located in Kolkata, West Bengal, India.

We may update or modify this Legal Notice from time to time to reflect changes in our business, website features, legal requirements, or operational practices. The latest version will always be available on this page. Your continued use of this website after changes are posted means that you acknowledge and accept the updated Legal Notice.

For questions regarding this Legal Notice, please contact:

Mendine Pharmaceuticals Private Limited | 36 A&B, Alipore Road, Kolkata, West Bengal – 700027, India | Email: info@mendine.in | Phone: (033) 2479-7516 / 1800 4191 417